Terms of Service

Last updated: 14 June 2026

1. Agreement to terms

These Terms of Service ("Terms") govern access to and use of the CityIntel platform ("Service"), provided to organisations and their authorised users ("you", "your"). By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you confirm that you have the authority to bind that organisation to these Terms.

2. Accounts & organisations

Access to CityIntel is provided on an organisation basis. Each organisation is responsible for:

• Maintaining the accuracy of information entered into the platform, including asset locations, traveller details, and contact information;
• Managing user access within their organisation, including assigning appropriate roles (e.g. member, admin, master admin);
• Keeping login credentials confidential and notifying us promptly of any suspected unauthorised access.

3. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
• Attempt to gain unauthorised access to any part of the Service, other organisations' data, or underlying infrastructure;
• Interfere with or disrupt the integrity or performance of the Service, including through automated scraping at a scale that degrades service for other users;
• Use panic alarm, check-in, or alerting features for purposes other than genuine safety and operational monitoring;
• Misrepresent your identity or organisation when using the Service.

4. Data accuracy & intelligence disclaimer

CityIntel is a decision-support tool. It is not a substitute for emergency services, official government advisories, or your organisation's own duty-of-care procedures. In any situation involving genuine risk to life or safety, always contact local emergency services first.

5. Service availability

We aim to provide a reliable service but do not guarantee uninterrupted availability. The Service may be temporarily unavailable for maintenance, updates, or due to factors outside our reasonable control, including outages of third-party data sources on which CityIntel depends.

6. Subscriptions & billing

Where the Service is provided on a paid subscription basis, the applicable plan, pricing, and billing cycle will be confirmed during onboarding or in your organisation's order form. Subscriptions renew automatically unless cancelled in accordance with the notice period agreed at signup. Fees are non-refundable except where required by law or expressly agreed in writing.

7. Intellectual property

CityIntel, including its software, design, branding, and documentation, is owned by CityIntel and its licensors. These Terms do not grant you any rights to CityIntel's intellectual property other than the limited right to access and use the Service as intended. Data that your organisation enters into CityIntel (such as asset and traveller records) remains your organisation's property.

8. Limitation of liability

To the maximum extent permitted by law, CityIntel shall not be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits, data, or business arising from use of, or inability to use, the Service — including where such loss arises from inaccurate, delayed, or unavailable third-party intelligence data. Nothing in these Terms limits liability for death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.

9. Termination

Either party may terminate access to the Service in accordance with the notice period set out in your organisation's agreement, or immediately where there has been a material breach of these Terms, including misuse of the Service as described in Section 3. On termination, your organisation's data will be retained for a limited period to allow for export, as described in our Privacy Policy, after which it may be deleted.

10. Changes to these terms

We may update these Terms from time to time to reflect changes to the Service or legal requirements. Where changes are material, we will provide reasonable notice to organisation administrators. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

11. Contact

If you have questions about these Terms, please get in touch via our Support page.