Legal

Privacy Policy

Last updated: 14 June 2026

On this page

Overview
Data we collect
How we use your data
Location data
Data sharing & third parties
Data retention
Your rights
Security
Contact us

1. Overview

CityIntel ("we", "us", "our") provides a situational intelligence platform for security operations and business continuity teams. This policy explains what information we collect from organisations and individual users, how it is used, and the choices available to you.

CityIntel is operated for use by registered organisations. If you are an employee or traveller whose details have been added to CityIntel by your employer, please also refer to your employer's internal privacy notice, as they act as the data controller for the information they submit about you.

2. Data we collect

We collect the following categories of information:

Account data — name, work email address, role, and organisation, provided when an account is created or invited.
Operational data entered by your organisation — including registered office locations, asset names and addresses, traveller names, travel itineraries, flight numbers, and emergency contact details.
Check-in & panic alarm data — timestamps, check-in responses, and location information submitted when a check-in or panic alarm is triggered.
Usage data — pages visited, features used, and basic device/browser information, collected to maintain and improve the platform.
Communications — emails sent via CityIntel (such as panic alarm links, BOLO notifications, or escalation alerts) and support correspondence.

3. How we use your data

We use the information described above to:

Provide and operate the CityIntel platform, including dashboards, alerts, and reporting features;
Cross-reference public intelligence sources (such as transport, power outage, and incident feeds) against your organisation's registered assets and travellers to generate proximity alerts;
Send notifications, escalation emails, and panic alarm links on behalf of your organisation;
Maintain audit logs and operations records for your organisation's administrators;
Maintain the security, availability, and integrity of the service;
Respond to support requests and communicate important service updates.

4. Location data

Where a user submits a location — for example by using "Near me" on the map, dropping a focus pin, or responding to a check-in — that location is used only to display relevant information (such as nearby outages or disruptions) and, where applicable, is stored as part of the check-in or panic alarm record for your organisation's safety records. Location data is not used for advertising or shared with third parties for marketing purposes.

Public intelligence sources

CityIntel aggregates publicly available information from third-party sources — including transport operators (e.g. TfL, National Rail, Deutsche Bahn, SNCF), power network operators (e.g. UK Power Networks, Northern Powergrid, National Grid ED, ODIN), aviation authorities (e.g. FAA NAS, OpenSky Network), and news/open-source intelligence feeds — to provide situational awareness. This data is not personal data belonging to you and is processed solely to generate relevant alerts for your organisation.

We do not sell personal data. We share data only in the following circumstances:

Within your organisation — data you or your colleagues enter is visible to authorised users within your organisation according to the roles configured by your organisation's administrators;
Service providers — we use infrastructure and communication providers (including Cloudflare for hosting and Resend for transactional email) to operate the platform. These providers process data on our behalf under appropriate agreements;
Legal requirements — where required to comply with a legal obligation, court order, or to protect the rights, property, or safety of CityIntel, our users, or others.

6. Data retention

Operational data (assets, travellers, check-ins, alerts, and reports) is retained for as long as your organisation maintains an active subscription, plus a reasonable period afterwards to allow for data export and account closure. You can request earlier deletion by contacting your organisation's administrator or by reaching out via our Support page.

7. Your rights

Depending on your location, you may have rights to access, correct, export, or request deletion of your personal data. Because CityIntel is typically deployed by an employer as data controller for staff and traveller records, requests relating to that data should generally be directed to your organisation in the first instance. For account-level requests relating to your own CityIntel login, contact us using the details below.

8. Security

We apply administrative, technical, and physical safeguards designed to protect personal data, including encrypted connections (HTTPS/TLS), role-based access controls, and audit logging of administrative actions. No system can be guaranteed 100% secure, and we encourage organisations to follow good password and access management practices for their CityIntel accounts.

9. Contact us

If you have questions about this privacy policy or how your data is handled, please get in touch via our Support page, or contact your organisation's CityIntel administrator for account-specific queries.

This policy may be updated from time to time. Material changes will be reflected by updating the "Last updated" date above.